Pathetic service

Good Day On the 01st of December 2025, my installment was increase by R400 for vitality which as far as I recall I did not agree too, I did advise the agent that called me when I am ready I will call them for Vitality, I did receive a free trial which I did not use because I had no interest in this service. I requested a cancellation which was done however I needed to give 30 day notice, how can I give notice prior when I was made aware of the extra charges to my account. I've been calling since the 02/12/2025 and have just been given the run around by the agents, On the 02/12 I requested the recording the agent advised that she would email me, till date no email has been received, yesterday I was informed Ref ***, that an email was supposed to be sent and I would receive a call, till now no call received. 05/12 REF ***, seems that nothing has been done in terms of my request for the recording. I was told that an email is going to be sent and I should receive feedback next week. This is ridiculous and unprofessional. I want these charges cancelled as I am not willing to pay the R400 being charged. Should this matter not be resolved I will move my medical aid to another company. My details Kasturie Kisten -***.cell ***