Pathetic service

<p> I have filled out online kids health assesment twice now but only to be told when we go to the movies that we have not completed the online survey & my youngest son is not even on (which means i dont qualify for points). have to pay full price for movies and ive been twice since shcool holidays. Also the website says you earn 1000 viality points & then a call centre agent says its only 500??? so what is it?? also every time i try to log onto gym tracker, it doesnt allow me, huge techbical problems!!! not acceptable </p>