MM
Matsidiso M

1 reviews | Active since Jul 2011

21 Oct 2016, 08:44

pathetic service

<p>I have had my vitality linked to a group life policy i had with my previous employer. </p> <p>vitality sent me an email yesterday 20/10/2016 saying they have cancelled my vitality, no one called me, i just got an email.</p> <p>im shocked that no one called me to find out if i still wanted to keep my viatlity and link it with my new group life policy or my medical aid. just like that it was cancelled and i get an email just for fyi.</p> <p>shocked.</p> <p>i called in june about this matter and was told everything will stay as is, to my surprise, couple of months later, they just cancel the vitality just like that. </p> <p>im not sure if the words mortified and disgust clearly describe how i feel about discovery.</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply21 Oct 2016, 15:05
Official

Dear Matsidiso

Thank you for your post.

We have referred this query to our Administration team in Group Life to investigate and contact you to resolve.

Regards,

Discovery Vitality