Pathetic Service

Absolutely disgusting. It's been close on to 2 months now and my issue has still not been resolved. My spouse has added me to his life policy and we were hoping to access the benefits of Discovery Vitality as well. First time we attempted to use it was at the movies only to receive error codes for both of us. Keeping in mind that my spouse has never had this issue before. We had called in and spoken to an agent and the excuse was it takes time to reflect. We gave Discovery benefit of doubt. But no they did sweet nothing and yet again 2 more attempts at the movies failed. And might I say we still awaiting refunds for those movies till date. Every time we call in we are given yet another reference number or yet another manager to speak to and still nothing is being done. We would like to access the gym benefit but we can't because the systems don't pick me up. Is this the service that Discovery provides it's clients? Tomorrow my spouse passes on, will we have to deal with all this during our time of grief? I certainly hope that this matter will be dealt with ASAP.