Pathetic service

Tried to activate Healthycare benefit on my wife's Dischem card. Didn't work for months, and no pro-active feedback from Discovery. Eventually my wife established that Discovery still had her old ID on their system, so it couldn't link up with Dischem. Mailed Vitality with copy of her new ID as requested on 15/06. Promised a 2-3 business day turnaround - WOW - for a simple admin task!!! Called 23/06, spoke to Sheraz - confirmed it had not been done. Escalated to Terence (Vitality Manager), told him the whole story. He apologised and committed to get it sorted out, and keep me posted. He called once and left a message that was still looking into it, then didn't hear from him again. Called in again on 26/06, spoke to Mark - confirmed that the update had still not been done. Terence not available. Mark promised to send him an email, and to find out what was going on. Wouldn't give me the contact details of somebody senior to complain to. Haven't heard from anyone since. Nice one Discovery. All those profits, and such pathetic service.