Pathetic Service

<p>Two problems I have with Discovery:</p> <p> </p> <p>1. Discovery Vitality and Kulula - I booked a flight to George last week Friday, 90 minutes later my flight was not available on the vitality website to boost. The whole weekend it was not there. Monday it was not there, unitl I called on Tuesday. I was informed that a query will be logged and once the flight appears on the website, then a consultant will boost the flight and back date it to last week Friday as I wanted to boost it last week so that last week's activity gaols can contribute towards the 6 weeks for boosting my flight. The flight did appear on the website yesterday, but until this morning no one has boosted it. what frustrates me is that I spent time and money on the phone sorting out what discovery was supposed to do...and after it was all spent, the flight wasnt boosted as promised, which menat that I had to spend more money and time to get it boosted on the correct date?</p> <p> </p> <p>2. Discovey Card - I app**** for credit limit increase, I got an email that says me income is inconsistent. I called in and the consultant told me that I have a disposable income income of -R7000. When I asked further questions it emerged that they used my NEtt Income and deducted tax and medical aid etc...some of the stuff that I dont even have. I mean how the hell do you calculate affordability on nett income and deduct PAYE from NETT Salary. I am not paying my own medical aid, but an amount was deducted in calculating my nett salary... what's more frustrating is that one agent yesterday blamed FNB credit as they are the ones that do the calculations and he put me through to them and they did not know anything. Once again another exercise that wasted my money on the phone and and time...</p> <p> </p> <p>This is really frustrating...From a FSP is such a caliber that charges us an arm and a leg for their service, but your service is really below par...</p>