Pathetic response to a query and healthy gear cashback

<p>This is a query logged weel before May where i purchased a shoe from SPortsmans Warehouse in order to get the Shoe Booster Benefit. A month after purchasing the shoe, i emailed vitality to confirm if the shoe purchase is on the account and if the vitakity cash back will be given. This was confirmed as a Yes in Query Logged - ********** 783 - HealthyGear at Sportsman's Warehouse and Totalsports - HealthyGear Cashback -WRefNo# ********** 418#- -MailRef# ********** 637#.</p> <p>No cashback was shown on my account. A month later a second call was logged and i was then told the opposite., that the shoe was purchased a couple days later and i would notqualify for the shoe booster. When asked why was i told the opposite is the reference quoted above, no response was given. When asked about the standard 25% cashback, they requested a receipt of the proof of purchase. This was then forwarded to them. they response to me was that the Vitalityu card that was used for the Purchase was Inactive and i do not qualify for the cash back. this is outrageous as this was the card mailed to me by them and i have not received any other card nor an email of a card being cancelled. i further emailed on the 31st of May with proof of the card used and the reference was emailed to me ********** 512. No response. I further phoned in two weeks later and i was told that the matter wilkl be investigated and i will be emailed and a month later no response. This is the attitude with Discovery, when they flop up your account, they go silent and continue to tel you it is being investigated.</p>