Pathetic response from Management

<p>So this is the official response after submitting a hello peter complaint three days ago. To date, no one has taken the time to contact me telephonically and resolve the issue. It seems management is now not prepared to actually authorise the re-order of my subscriptions.</p> <p>Subject: Re: Discovery Vitality: Invoice # ********** 46 for Order # ********** 08 JX3JVRP5LNL8<br /> From: "Vitality Mail ********** <br /> To: Tasneem Salie-Knipe <br /> CC: <br />Good day Tasneem, </p> <p>Please accept my sincerest apology on the delayed feedback. </p> <p>The matter has been escalated to management to address with the media house. </p> <p>As per my last update, the subscription was recaptured manullay to commence with the October 2016 edition. I then resubmitted a request for the media house to back date it and send the September 2016 edition and the request was declined, hence escalated to management to address. </p> <p>I highly apologize that the matter has taken so long to be resolved, however I am at this stage awaiting feedback as to the progress on the matter. I should be updating you on the matter by tomorrow the latest, 24/08/2016 once I receive feedback.</p> <p> Once more I highly apologize for all the inconvenience caused. </p> <p>Kind regards</p> <p>William Mokoka</p> <p> </p> <p>From: "Vitality Mail ********** ********** /> Date: 8 Aug 2016 10:06<br /> Subject: Re: Discovery Vitality: New Order # ********** 11 JX3JYPHHQ3VZ<br /> To: "Tasneem Salie-Knipe" ********** /> Cc: </p> <p><br />Good day Tasneem,</p> <p> </p> <p>Thank you for contacting us, I hope this email finds you well.</p> <p> </p> <p>About your query</p> <p> </p> <p>Order number: VM ********** 11</p> <p> </p> <p>We apologize for any inconvenience you may have experienced. Please be advised that supplier could not deliver any issues as the delivery address was incomplete on their side, delivery address has been updated and supplier will resend the July and August 2016 issues within the 5-7working days.</p> <p> </p> <p>Investec Cape Town<br /> Att: Charnelle Fredericks<br /> 36 hans strijdom avenue<br /> Fores****<br /> 8001</p> <p> </p> <p>Marie Claire magazine subscription will expire May 2017.</p> <p> </p> <p>Do not hesitate to contact us for further assistance.</p> <p> </p> <p>Have a lovely day further.</p> <p> </p> <p>Kind regards</p> <p>Moloko Makgamatha</p> <p>2016-08-06 19:38:55 Tasneem Salie-Knipe ********** <p>Hi there</p> <p>Please enlighten me as to why this subscription as not reached the following address:</p> <p>Investec Cape Town<br /> 36 hans strijdom avenue<br /> Att: Charnelle Fredericks<br /> Fores****<br /> 8001<br /> ********** </p> <p>I would appreciate your prompt response.</p> <p>Regards<br /> Tasneem<br /> ********** 087</p>