Pathetic response and turnaround time

I registered for my Discovery Vitality Healthy Gear benefit quite a while ago<br> <br> I have yet to receive my card<br> <br> In the meantime I am LOSING the opportunity to gain rewards as per the healthy rewards benefits because:<br> <br> I need to swipe my actual Healthy Gear card to receive my discount<br> If I dont' swipe the card (that I don't have yet) I do not qualify for a discount<br> I must now pay full price for a fitness monitoring device <br> <br> the company cites seasonal high volumes of calls - but even my emails have gone unnattended<br> <br> Ever heard of forward planning guys?<br> <br>