Pathetic lack of service from Vitality

On the 28/01/2019 I called to apply for the vitality benefit and spoke to Kreesan at vitality activations. He advised me that he cannot activate my membership immediately as I wanted to apply for the virgin active promotion for January as the activation of vitality takes 3 to 4 days. I thus could not apply for the virgin active deal and lost out. I called today 01/02/2019, spoke to Komotso who could not handle my query and after half an hour of holding transferred me to Ahmed in activations. After some time Ahmed advised that he activated my facility and it would take half an hour to be.sorted out by which time he will call me back to confirm. At around 16h00 I called and was transferred by three different people two of which were supervisors who did not understand my query to various departments until I was back at activations. I requested to speak to a supervisor and was transferred to Tsholo Aphane. She answers the call by saying "yes", I provided her with insight, her mannerism is appalling to say the least. She wanted to know which one of the activations should she proceed with. I advised that I don't know and don't care as I just want to be activated. She could not comprehend that I only authorized 1 debit order day and her rudeness got the best of her after a while. This began to irritate me as she is disrespectful and arrogant. I am in the customer service arena myself and I am shocked that Discovery allows this behaviour. I would like you to listen to the call at around 16h45 with her and revert with feedback and more importantly resolve my query please.