PATHETIC!

I signed up with vitality in December 2023 in order for Vitality to be active from January 2024,my 1st debit order of R509 went off on the 2nd Feb for my vitality and i was told it will go off the 20th Jan as a salary deduction when i called Vitality i was told no they do not do such, i said Okay its fine please amend my debit order date to the 20th, i received confirmation that my debit order date was changed!...my husband was paying a vitality price at the gym too!in March i made a manual payment for about R1500 for all my bounced instalments due to the debit order date NOT being changed..iv been up to date ever since than. i go sign up at the gym today and i am told i DO NOT HAVE VITALITY, I than called discovery and her rude consultant tells me how he doesnt work in the accounts department however they dont see any payments and i am not signed up with Vitality, so i would like to know where on earth did all my money go to???this is the second time i am having an issue with vitality and this is why i cancelled the 1st time,thinking after so many years things would change, seems like its gone worst. this is the worst service i have ever received. il never make a mistake again. i demand a refund so i can move to something better.