Pathetic customer service from vitality active rewards

<p>I took the apple watch benefit</p> <p>I had an active discovery credit card and easily met my rewards visiting the gym 3 times per week.</p> <p> </p> <p>I only received notification via email of a billing issue this week.</p> <p> </p> <p>I did not receive any emails or sms’s advising as per the policy.</p> <p> </p> <p>I have and active discovery credit account and was using the secondary card, thus I was not aware of any issues with discovery billing in June and July.</p> <p> </p> <p>I received a call last week advising me that the apple watch billing was unable to go through as my primary card was not active.</p> <p> </p> <p>I then immediately requested a new primary card.</p> <p> </p> <p>Thus I object to the billing amounts below as the default was through no fault of mine, my credit card account was active.</p> <p> </p> <p>I would like to request that the awards for August is considered and no penalty billed.</p> <p> </p> <p>I accept the billing for the month of June and July.</p> <p> </p> <p>I have been engaging with Trishal and have lodged complaints regarding the rewards goals but the only feedback was just a rejection</p> <p>Amukelani Mashaba did not contact me or even try to clarify why this was rejected.</p> <p> </p> <p>After being a loyal customer for more than a decade i am appalled at the overall discovery service this year as i use the insure as well.</p> <p> </p> <p> </p>