Pathetic customer journey

I’m not surprised to see so many bad reviews about discovery vitality.

I signed up for vitality, offered the 3 months free and that my debit would automatically kick in once the 3 months has expired.

In Oct 23 I received an email stating my vitality membership has been cancelled and I immediately called the centre. The agent gave no explanation but reactivated it. Last Friday the gym debited full R1200 instead of R300 for the first time since I joined in May 23. I called discovery last Friday, Monday, Tuesday but no luck. I kept being told that Pam was investigating and would get back to me. I checked with the gym and vitality is still not displaying as active yet my discovery app shows that it does.

I’m getting no joy contacting discovery.