MT
Marianne T

1 reviews | Active since Jul 2016

28 Jul 2016, 14:25

Pathetic assistance / advice with Discovery Mall purchase

<p>More than one week ago, I attemped to make a purchase with one of the etailers on the Discovery Mall site. I went through the purchase, and selected to make payment using a combination of my Miles and my Discovery Credit Card. On each attempt a this, the transaction fails with an error message.</p> <p>I have made numerous calls, sent numerous emails - and the issue has still not been resolved. Each time I call, i am told that someone will look into it, after each email I get some pathetic, vague and useless reponse and advice. Eg. suggestion to use another "server" - think they meant browser?? Each email says to wait either 3 or 5 working days for a response. And again, when the response eventually comes - it is USELESS. I am more than annoyed now. Come on Discovery - very very disappointing service.</p>

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply01 Aug 2016, 14:33
Official

Good day Marianne,

Thank you for contacting us.

We have escalated your query for urgent feedback.

Regards,

Vitality Team

MT
Marianne T's update16 Aug 2016, 06:57
Reviewer Update

This is STILL not resolved - and noone bothers to reply to countless emails from me.

Pathetic service.