1 reviews | Active since Jul 2016
Pathetic assistance / advice with Discovery Mall purchase
<p>More than one week ago, I attemped to make a purchase with one of the etailers on the Discovery Mall site. I went through the purchase, and selected to make payment using a combination of my Miles and my Discovery Credit Card. On each attempt a this, the transaction fails with an error message.</p> <p>I have made numerous calls, sent numerous emails - and the issue has still not been resolved. Each time I call, i am told that someone will look into it, after each email I get some pathetic, vague and useless reponse and advice. Eg. suggestion to use another "server" - think they meant browser?? Each email says to wait either 3 or 5 working days for a response. And again, when the response eventually comes - it is USELESS. I am more than annoyed now. Come on Discovery - very very disappointing service.</p>
Good day Marianne,
Thank you for contacting us.
We have escalated your query for urgent feedback.
Regards,
Vitality Team
Good day Marianne,
Thank you for contacting us.
We have escalated your query for urgent feedback.
Regards,
Vitality Team
This is STILL not resolved - and noone bothers to reply to countless emails from me.
Pathetic service.
This is STILL not resolved - and noone bothers to reply to countless emails from me.
Pathetic service.
