Pathetic!

I am a Vitality member and have been struggling for months now to get the cash back for gym fees paid back to me which Discovery has not paid in about a year or more. I have been querying it OVER AND OVER again only to get the same useless generic response from every single consultant! I have said they must call me to sort it out and once again I get the below USELESS response. I am amazed at how pathetic the service is and how no one seems to be able to resolve this.

See below response that I keep getting from everyone no matter how many times I query it. NO ASSISTANCE other than that response.

"Thank you for your patience while we investigate your cash back query.

Progress of inquiry number *** We are really sorry that you have had to wait so long for a response.

The issue is still under investigation and we have not received feedback as yet. But we would like you to know that we have not forgotten about it and we will contact you soon with feedback.

We are working on resolving your query in the most favourable outcome for you.

We apologise for the delay and ask that you be patient with the process."