Partner Complaint (Virgin Active)

I lodged a formal complaint on 23/01/2018 re: the poor service received from the Partner group Virgin Active, and when I called the call center i was informed that the time restraint on a complaint take up to 7 working days to complete and provide feedback.

To date, I have no form of response or communication from anyone in this division which is horrifying to say the least.

My assumption hereto yet again is that complaints are not escalated nor treated with the respect and urgency given as promised by the main leader of all medical aids.

If the complaint was escalated I should have received feedback in some form or way. If not, then exactly what is happening now, is happening.....no response and ignorance.

Promises are easily made when joining the establishment, but as is the case with politics, the "proof is in the pudding", and that is when you really and truly see what the "promised service level" is all about.

I await your urgent co operation in this regard, before I escalate the matter to a higher level - Ombudsman.