Paid over R800 for no reason

I have been paying for this vitality service R199 from Dec 2015 to Feb 2016, and R215 in March 2016. I have NEVER received any correspondence from the Vitality office with regards to welcoming and breakdown of my membership! This is absolutely upsetting! I spoke to a consultant and expressed my frustrations however she claim I cannot ask for refunds as I was covered from Dec 2015. Now please explain to me how was I covered if I never received info on what Vitality is, how and when to claim, or what benefits it has? All it has done is cost me R815 for no added value to my life! I need my refund to be paid into my account effectively and immediately, as it's not stated anywhere on my agreement that Refunds cannot be claimed. I can understand if I've ever used the benefits from Vitality but I haven't, so that statement is null and void! I want my membership cancelled immediately as I cannot wait another 30 days of billing for no absolute reason. I'm very unhappy with the service as all it has done is COST me money I really needed! I'm only pleased with my Medical Aid as I know what value it adds and its benefits.