Ordering cards since 2016 - never received it till now

It is clear from the automated response received from 'Diektseng Tshihatu' that your team doesn't take the time to actually read an email. I have mentioned and if you bothered to take the time to go through my profile you would see that there is obviously a problem with the issuing of my cards since I made the replacement orders since 2016!!!!!!!!!!! I am not going to go online and order another time - all my delivery details are correct on my online profile so I want my damn card delivered to me! Is it so hard for such a big company to get this right?