Ongoing Issue

2 Vitality issues. <br> 1. Discovery has promoted Fitness trackers and has a T&C as to how one earns points, however they have not kept their end of the deal. [URL Removed] is inaccuratly giving less points than promised based on the total steps required. This was an issue and its happening again. <br> 2. Vitality health cash back. I was told the money owed to me was paid into my healthy wallet after i logged a complaint. I was told I would not be able to see it on my side because of my discovery card balance in May. The entire month of June this amount has not updated. They have not sent me any communication in black & white but telephonically (all calls recorded). I have requested to send me communication via email and i received nothing. Overall vitality customer service issues experienced is handle poorly and unacceptable. The apology one receives afterwards means nothing if poor service is a reoccurrences.