JG
Jeanne-Pierre Gerber

1 reviews | Active since Jul 2020

19 Jul 2023, 14:42

Not so much Cash Back!

Sold a pipe dream! What a joke! I joined Discovery Vitality on Monday 17/07/2023, yes still brand new. From second one it has been a disaster. I cannot activate my healthy food benefit, nor can I activate my healthy living benefit. Cannot select any preferred partner as it keeps giving me errors. Why? Well, the call centre agents (yes 2) cannot provide me with a reason as to why, 'Sorry we will log a call' But wait it gets better! My cash back bank details is for a Discovery Savings account which I don't have! Why? Well, the call centre agents (yes 2) cannot provide me a reason as to why. Wait there is more! Change your details please. We will send you a document. An old document with the wrong details on. Steps to follow don't exist. Do the smart thing and steer well clear of this product, customer service is non-existent. As soon as they sign you up, they disappear.

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