Not sending me any useful information

Let me start with all my reference numbers... WRefNo# ********** 402#- -MailRef# ********** 482#- -MailRef# ********** 088#- WRefNo# ********** 643#- -MailRef# ********** 019#- The reference number is *** Basically I'm complaining that they are very sneakily charging us for a vitality membership, which I thought was a rewards programme. Turns out Discovery thinks charging me is a reward. I've certainly never agreed to pay for this "reward". If my medical aid and life insurance premium of over R15,000 per month is not enough to reward me, then don't reward me. But don't charge me extra and then call it a benefit.

So I ask for a recon of all the savings we've received as a result of their "rewards". I ask for a statement for last year and this year. This is the response:

Please note that we compile an aggregated statement recon for a full year and therefore we will not be able to send you an aggregated statement for March 2017 to date as the year has not completed. We can only provide this year's recon next year. (We cannot assist with the breakdown of benefits and rewards member has received over the period in question, we do not have this information. Member wants breakdown of all vitality benefits used. )

It's also sent from a no-reply address. So I can't even ask the person if she is high. There's no complaints e-mail address on Discovery. So after 6 e-mails I have to resort to Hello Peter.

Can I now get my vitality recon/statement or whatever you call it for LAST YEAR?