Not receiving my Vitality points

I’m extremely frustrated with the lack of assistance I’ve received from your staff regarding my Vitality “GoodDriving” points. Despite being transferred over 10 times to the incorrect departments, I’ve been unable to get help from anyone. This is unacceptable and has wasted me hours of my time. I’ve had to repeat the same process last month just to get my points.

Please train your staff to handle this issue and others more effectively. I would greatly appreciate it if they could provide me with the assistance I need to resolve this matter.