AO
Anton O

1 reviews | Active since Mar 2009

04 Apr 2023, 11:59

Not really worth all the effort.

I'm quite disappointed. Discovery bank seems to have this great product but it is not easy to use. Sure they phone you constantly but the products and apps do not live up to expectations. Firstly I was looking for a bank that did not cost me an arm and a leg (difficult to find and I had to sacrifice an arm for discovery) but also provide decent rewards for using their services. Discovery seemed a good compromise, but not really. You basically have to PAY for just about every reward you earn, and I do not mean by spending money but by paying almost R400/month (above and beyond the almost R300/month banking fees) to qualify/activate for rewards. So in the end just for the privilege of using their service and earning some rewards will cost me around R700/month. So just to break even I now have to ensure I spend, spend, spend at their preferred suppliers in order to get rewards for R700 each month. Not really worth it. I just opened and paid the R180 fee but I'll probably just close it again.

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Replies (2)
AO
Anton O's update03 Apr 2023, 13:26
Reviewer Update
Thanks for the comprehensive reply Girshwin but to be honest, it still does not tell me how it justifies me having to spend more money to earn 'rewards' and then spend more time to ensure that I spend enough at the right places in order to offset the cost I have to incur to be eligible for rewards in the first place. BTW my issue is not with banking costs, I understand that I need to pay the monthly admin fee. although I do not believe the value justifies it, my gripe is basically with the principle of paying for rewards. But this is the discovery model and I'll probably just close the account in the next month or so since it does not provide me with any more benefit than I have with my other accounts. In fact, compared to some it is less, with my ADCB account I bought a new fridge only with rewards after just 6 months and I did not have to pay to be eligible for the rewards.
AO
Anton O's update04 Apr 2023, 11:27
Reviewer Update
It is such a pity that discovery do not see the issue with their product/s and this is clear from their response:

"With your Discovery Bank card we reward you for using our card where as you would not receive these rewards should you have simply used cash. "

To be eligible for 98% of these 'rewards' you have to pay extra. Without an additional Vitality membership of close to R400/month you do NOT get rewards. They even inflate premiums for their life cover if you do not spend an extra R400 on Vitality.