Not happy with the service

In mid-May 2026, I contacted Discovery to sign up for Vitality, as I intended to start using the gym benefit from 1 June 2026. Unfortunately, when I attempted to access the benefit, I discovered that my Vitality membership had not been activated.

When I called to enquire, I was advised to contact Discovery Life Cover to determine what had gone wrong. After doing so, I was informed that the salesperson who assisted me had not processed my Vitality application correctly.

I then contacted the sales department again to resolve the matter, only to be cold-transferred to a line that continuously rang before disconnecting. This experience has been extremely frustrating and disappointing.

I have always held Discovery in high regard and expected a much higher standard of service. The lack of follow-through on my application, coupled with the difficulty in obtaining assistance, has left me feeling let down as a customer.

I would appreciate an urgent investigation into this matter, confirmation of my Vitality activation status, and clarity on how this issue will be resolved.