RL
Rhoderic L

1 reviews | Active since Dec 2016

26 Jan 2017, 12:03

Not getting Vitality Points for workouts

<p>As I'm unable to get Vitality to resolve this issue I unfortunately have to resort to writing this complaint. It has happened twice in succession now that my Tomtom workouts are not reflected and no point awarded on my Vitality points. After numerous mails to Vitality they are basically accusing me of being dishonest and that I have changed or edited my workout data on the Tomtom site. This is absolute ******* as I have and never will do something ******* for a mere couple of points. This is a principle case for me and I believe that the problem firmly lies with Vitality and their agreement with Tomtom.</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply26 Jan 2017, 15:29
Official

Good day Rhoderic ,

Thank you for contacting us.

We have escalated your query with our device team to assist urgently.

Regards,

Vitality Team