Not enough service agents available to field service requests at Discovery call centre.

I wanted to know how to add my 2 kidds , who is also vitality members to the Ster Kinekor movie benefit.

I phoned the discovery call centre and was holding the line to speak to an agent for longer than 12 minutes without anyone available to service my request.

I think for a organisation with the size of Discovery, they can have more agents available to better tge experience.