JP
Juan P
1 reviews | Active since Dec 2009
18 Jan 2016, 07:08
Not cancelled after confirmation
I cancelled my vitality during december - with effect 31 Dec 2015. Received confirmation from Philile with reference number ***. They also said in the email someone would call me within 5 days. NEver happened. Now my vitality debit order went off for January - and my gym went off from both vitality and Momentum multiply - as a result of Vitality not cancelling when requested!
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Discovery Vitality & Vitality Mall's replyOfficial
18 Jan 2016, 10:50Hello fastaone,
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Discovery Vitality & Vitality Mall's reply18 Jan 2016, 10:50
Official
Hello fastaone,
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality