DS
Dandy S
1 reviews | Active since Mar 2009
06 Feb 2015, 15:29
Not allocating points for Gym
Call ref *** - I was told the issue would be rectified in 3- 7 days. Times up. I went to the gym 16 times in January and got points exactly once. I have been 3 times this month and no points yet. Please sort your system out and allocate points correctly. Thank you.
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Replies (1)
Discovery Vitality & Vitality Mall's replyOfficial
09 Feb 2015, 15:37Hello please,
Thank you for taking my earlier call.
As mentioned, your visits have been captured however the points haven't been allocated.
As per your reference ***, I have escalated your query in order to have your query resolved and provide you with this feedback.
Please accept my apologies for the delay, as we are implementing system changes to accommodate the 2015 benefits and partners, we have unfortunately affected some existing benefits.
Kind Regards
Muhammed Loonat
Thank you for taking my earlier call.
As mentioned, your visits have been captured however the points haven't been allocated.
As per your reference ***, I have escalated your query in order to have your query resolved and provide you with this feedback.
Please accept my apologies for the delay, as we are implementing system changes to accommodate the 2015 benefits and partners, we have unfortunately affected some existing benefits.
Kind Regards
Muhammed Loonat
Discovery Vitality & Vitality Mall's reply09 Feb 2015, 15:37
Official
Hello please,
Thank you for taking my earlier call.
As mentioned, your visits have been captured however the points haven't been allocated.
As per your reference ***, I have escalated your query in order to have your query resolved and provide you with this feedback.
Please accept my apologies for the delay, as we are implementing system changes to accommodate the 2015 benefits and partners, we have unfortunately affected some existing benefits.
Kind Regards
Muhammed Loonat
Thank you for taking my earlier call.
As mentioned, your visits have been captured however the points haven't been allocated.
As per your reference ***, I have escalated your query in order to have your query resolved and provide you with this feedback.
Please accept my apologies for the delay, as we are implementing system changes to accommodate the 2015 benefits and partners, we have unfortunately affected some existing benefits.
Kind Regards
Muhammed Loonat