Not allocating points earned,and blaming customer

As a Discovery vitality Gold member ,I had a health check done ,but they never allocated points ,because it was to faint ,after sending again they said over time cannot allocate .I am a gold member for 3 years and automatically qualify for diamond status but now they say I a the 2500 points short because of their mistake and this will put me in a lower category and less discount on all my purchases.<br> <br> I am paying RR21500 per month to discovery for all my policies and this is the service I get ,totally unacceptable.<br>