JR
Johann R

1 reviews | Active since Mar 2013

18 Mar 2016, 11:44

Not all discount on Vitality booking.

I used my discovery credit card to book accommodation. I am on diamond status so I should get 35 percent plus the 15 percent discount for using my discovery credit card.. Only the 35 percent discount was given. I phoned them and a call was logged about a week ago. ( #***)<br> Today I spoke to a lady ( #*** ) about this query and she told be the query was closed. Nobody contacted me.<br> Apparently I selected the wrong option on the screen when I made my booking. I selected VISA and not discovery credit card. I cannot remember because I did this a while ago. The payment went off my discovery credit card so as far as I know I paid with my discovery credit card. Surely they must know I used my discovery credit card and not another VISA card. I mean it is the same company. The fact of the matter is that I used my discovery credit card so I should get the additional discount..

0
Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply18 Mar 2016, 13:14
Official
Hello johannvanrooyen,

Thank you for your post.

We have referred this query to one of our Vitality Specialists to contact you and resolve.

Regards
Discovery Vitality