Nop feedback, a month later

I logged a query on the Discovery web site around vitality points not reflecting, a service rep responded to me and soon went quiet and stopped responding to my queries, completely uninterested in resolving the issue.

I asked for a call # so I could escalate the query, and he just ignores my request. the query is still not resolved, over a month later. Why do Discovery make it so difficult to resolve queries?

I have been a firm supporter of discovery for a number of years, and never had issues with their service, it seems to get anything resolved is to escalate to hellopeter. this year, their service has taken a serious dive.Very disappointed. Think it's time to start cancelling some business.