Non-existent service delivery

Every month we pay Vitality to have certain “benefits” just for it not to work. On 3 different occasions this year when we stand in either Sportsmans Warehouse or Totalsports to use our 25% off benefit on healthy gear, Discovery has some sort of error and we can’t generate the voucher. And then it apparently always take several days to get fixed, that is if you are lucky enough to get a hold of Discovery to enquire about the issue. Discovery rolls out things before testing it and before ensuring that it works. They are not focused on delivering a service and client service is non-existent. I would gladly recommend making use of any other insurance company rather than Discovery, even if you don’t get benefits, because at least a service will be rendered. Discovery you should really start focusing on client satisfaction or you will lose a lot of big clients. It is unacceptable that a company who is supposed to be rendering a service to people, can’t even get that right.