Non-Existent Customer Service

Reference Number: ***

Absolute no customer service or thought for their customers.

I have reapp**** for Discovery vitality as a have an existing Vitality policy. Discovery Vitality had given me another vitality policy even when I specifically asked for them to give me the same policy I currently have under my daughter's name.

Now I am sitting with two Discovery Vitality policies and it is a mission to try and get the sorted with Discovery Vitality as I am sent from one department to another and then I'm placed on hold with no one coming back to me.