Non-delivery of services paid for and bad service

My gym fees benefit was deactivated by discovery vitality although I actually paid my vitality premium and everything. I asked them to reactivate it at the beginning of january and they insured me that the overcharge for my gym fees in january will be refunded to me as well as my vitality points I have lost.<br> <br> To date I have probably sent 20 e-mails and made 20 phone calls with still no result and just empty promises from all the employees I have been in contact with and nobody comes back to me.<br> <br> It is just another example of a large company who does not care for there clients because there are so many and they walk over their clients not worrying about if they did them wrong. The whole principal of the matter is what one needs to fight for. A client deserves to get the services they pay for and stated in the agreement between company and client.<br> <br> The worst service I have ever received from any company or any person ever!! I am forced to actually get in my car and drive to the sandton head office to sort this out and also lodge a complaint with the NCC to solve this matter. Unacceptable for a company to act like this.