1 reviews | Active since Jun 2017
Non consistent Vitality points awarded
Discovery Vitality is not consistent with awarding points on Vitality. Ideal way not to pay out relevant money whuch they "promise" if a person keep fit. Every time i go cycling to ensure that i qualify for Vitality points, i are in danger to be ******, attacked or hit by a car or taxi (brother in law hit by a car and lay in a coma. Every day we hear on news or whatsapp there were another attack on a cyclist. I did put a note on Facebook and an email to Discovery where they only award otlr not award points. Every time I train, I ensure my Samsung Health is active and ensure loading on Discovery Vitality. The last 6 months Vitality award different points for the same training. The last 6 months I already lost 3 000 vitality points. That benefit vitality but not equal to all training i did. One day when I cycle 38km I were awarded 300 points, the next day the same route I only get 100 or 200 points. No explanation why I did not get the full 300 points after I done 10 000 or more steps for the day. Or I does not understand Vitality points? If I get to 14 000 steps or more u expect to get 300 points and not 100 points?
From 7 November up to date Vitality did not reward me in full for training while I did more than 10 000 per relevant day.
3 000 points difference between my data less than awarded on your system. I excluded the dates my device were faulty.
Either Disvovery Vitality changed data or your system does not sync with Samsung Health.
Please check your system regarding points awarded to me.
17 Nov 2022... 0 awarded but did my 10 000 steps.
2nd Dec 2022... 0 awarded but did my 10 000 steps
25 Jan 2023... 200 awarded but did my 10 000 steps
26 Jan 2023... 200 awarded but did my 10 000 steps
5 Feb 2023... 100 awarded but did my 10 000 steps
2 Feb 2023... 100 awarded but did my 10 000 steps
9 Feb 2023... 100 awarded but did my 10 000 steps
17 Feb 2023... 0 awarded but did my 10 000 steps
15 Mar 2023... 100 awarded but did my 10 000 steps
22 Mar 2023... 100 awarded but did my 10 000 steps
23 Mar 2023... 100 awarded but did my 10 000 steps
5 Apr 2023... 100 awarded but did my 10 000 steps
6 Apr 2023... 100 awarded but did my 10 000 steps
19 Apr 2023... 100 awarded but did my 10 000 steps
In total 3 000 less rewarded.
What can I do to ensure that Vitality give me the missing points?
Regards
Wikus
Every day we hear on news or whatsapp there were another attack on a cyclist.
I did put a note on Facebook and an email to Discovery where they only award otlr not award points. Every time I train, I ensure my Samsung Health is active and ensure loading on Discovery Vitality. The last 6 months Vitality award different points for the same training. The last 6 months I already lost 3 000 vitality points. That benefit vitality but not equal to all training i did. One day when I cycle 38km I were awarded 300 points, the next day the same route I only get 100 or 200 points. No explanation why I did not get the full 300 points after I done 10 000 or more steps for the day.
Or I does not understand Vitality points? If I get to 14 000 steps or more u expect to get 300 points and not 100 points?
From 7 November up to date Vitality did not reward me in full for training while I did more than 10 000 per relevant day.
3 000 points difference between my data less than awarded on your system. I excluded the dates my device were faulty.
Either Disvovery Vitality changed data or your system does not sync with Samsung Health.
Please check your system regarding points awarded to me.
17 Nov 2022... 0 awarded but did my 10 000 steps.
2nd Dec 2022... 0 awarded but did my 10 000 steps
25 Jan 2023... 200 awarded but did my 10 000 steps
26 Jan 2023... 200 awarded but did my 10 000 steps
5 Feb 2023... 100 awarded but did my 10 000 steps
2 Feb 2023... 100 awarded but did my 10 000 steps
9 Feb 2023... 100 awarded but did my 10 000 steps
17 Feb 2023... 0 awarded but did my 10 000 steps
15 Mar 2023... 100 awarded but did my 10 000 steps
22 Mar 2023... 100 awarded but did my 10 000 steps
23 Mar 2023... 100 awarded but did my 10 000 steps
5 Apr 2023... 100 awarded but did my 10 000 steps
6 Apr 2023... 100 awarded but did my 10 000 steps
19 Apr 2023... 100 awarded but did my 10 000 steps
In total 3 000 less rewarded.
Like today again. 4 May 2023. The same route, higher speed than normal and Discovery "manage" that I do not qualify to earn points. One day they give me 300 points and the next day for the same route and speed 100 points. My feeling is that Vitality "manage" their expenditure on Vitality paid and paid out to members.
What can I do to ensure that Vitality give me the missing points... currently on the same route and time spend I lost 3 200 points on Vitality. That is the main reason they don' respond on my hellopeter review.
Every day we hear on news or whatsapp there were another attack on a cyclist.
I did put a note on Facebook and an email to Discovery where they only award otlr not award points. Every time I train, I ensure my Samsung Health is active and ensure loading on Discovery Vitality. The last 6 months Vitality award different points for the same training. The last 6 months I already lost 3 000 vitality points. That benefit vitality but not equal to all training i did. One day when I cycle 38km I were awarded 300 points, the next day the same route I only get 100 or 200 points. No explanation why I did not get the full 300 points after I done 10 000 or more steps for the day.
Or I does not understand Vitality points? If I get to 14 000 steps or more u expect to get 300 points and not 100 points?
From 7 November up to date Vitality did not reward me in full for training while I did more than 10 000 per relevant day.
3 000 points difference between my data less than awarded on your system. I excluded the dates my device were faulty.
Either Disvovery Vitality changed data or your system does not sync with Samsung Health.
Please check your system regarding points awarded to me.
17 Nov 2022... 0 awarded but did my 10 000 steps.
2nd Dec 2022... 0 awarded but did my 10 000 steps
25 Jan 2023... 200 awarded but did my 10 000 steps
26 Jan 2023... 200 awarded but did my 10 000 steps
5 Feb 2023... 100 awarded but did my 10 000 steps
2 Feb 2023... 100 awarded but did my 10 000 steps
9 Feb 2023... 100 awarded but did my 10 000 steps
17 Feb 2023... 0 awarded but did my 10 000 steps
15 Mar 2023... 100 awarded but did my 10 000 steps
22 Mar 2023... 100 awarded but did my 10 000 steps
23 Mar 2023... 100 awarded but did my 10 000 steps
5 Apr 2023... 100 awarded but did my 10 000 steps
6 Apr 2023... 100 awarded but did my 10 000 steps
19 Apr 2023... 100 awarded but did my 10 000 steps
In total 3 000 less rewarded.
Like today again. 4 May 2023. The same route, higher speed than normal and Discovery "manage" that I do not qualify to earn points. One day they give me 300 points and the next day for the same route and speed 100 points. My feeling is that Vitality "manage" their expenditure on Vitality paid and paid out to members.
What can I do to ensure that Vitality give me the missing points... currently on the same route and time spend I lost 3 200 points on Vitality. That is the main reason they don' respond on my hellopeter review.