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daviesmelanie D

1 reviews | Active since Jun 2016

29 Jun 2016, 08:00

Nobody helps at all.

<p>its been two weeks now and I am trying to book planes tickets for my boys.... I have enough vitality miles to purchase two tickets for my sons. Each time I try logging on to Kulula - once entering my vitality details - it give me a runtime error.... Discovery said its Kulula and Kulula says is Discovery - how on earth is this going to be resolved if NOBODY looks into this... I asked Kulula if I could purchase the tickets on the phone - they said sure - but you will not be able to use your vitality miles - you must do that online.... HOW IS THAT POSSIBLE IF I CANNOT GET INTO KULULA TO BOOK ONLINE WHEN I KEEP GETTING SYSTEM ERROR......</p> <p>Kulula has also logged on and receive the same error message - what is happening? </p>

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply29 Jun 2016, 08:15
Official

Good day Melanie

Thank you for contacting us.

We are unable to pull up your membership details. Please email us on

Regards,

Vitality Service Team

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daviesmelanie D's update30 Jun 2016, 06:17
Reviewer Update

morning - what email address should I reply too? or you can email me: **********

I am still having no luck - when I put my vitality number in with Kulula - still error.......