No words to describe the poor service I receive

<p>I called Discovery vitality on the 3rd April 2017 to query my benefits that did not pull through from my previous policy when they did a switch from Life to Health.(from gym membership, movies, cashbacks not being paid for more than a month). I spoke to more than 10 consultants in the past month and 2 'escalations managers' and all of them are ***********. I have no words to describe how I feel with regards to the poor service and how they dealing with my issue, Im not sure if I should even call it service. It seems like everyone just passes the buck and making empty promises and nobody takes charge of the query and when I tell them how unhappy I am with their service, there's only one response "we do understand your Frustration Mr Williams". Today is the 9th of May, more than a has passed since I initially called them and still there is no joy. Does one call that customer service? It's certainly not the type of service you would expect from a big institution like Discovery. Very ****ed!!!</p>