1 reviews | Active since Oct 2010
No verification on rewards
<p>I have a problem with all the vitality rewards system and checking everyone. It feels like I have to do a check on every reward I am supposed to get and that takes a lot of time. Driving rewards, gym booster, cash back, healthy foods, health rewards, fuel rewards. We get no monthly statements and I have to constantly check on everything every time. some rewards are paid into your discovery card, some are paid in my cheque account and some are digital voucher rewards.</p> <p> </p> <p>Why is it so difficult to just sent a monthly statement of everything, the gym booster for instance takes up to 2 months to pay out and then to try and remember which and if all the goals were achieved is difficult. The drive rewards is another one that you can't really verify. When are you seen as going over the speed limit, is it at 1 km over or a percentage or is there time connected to the speed limit? How are the fitness rewards calculated, It goes up every few weeks when you reach exactly what is required but takes a lot longer to go down when you don't achieve the goals. The number of points needed to achieve your goal should move up and down at the same rate shouldn't it?</p> <p> </p>
Good day Henco.
We have escalated your query to a Vitality specialist to contact you and discuss your concerns.
Regards,
Vitality Team
Good day Henco.
We have escalated your query to a Vitality specialist to contact you and discuss your concerns.
Regards,
Vitality Team
I was contacted by someone from Vitality and they did explain how all the different cash back and reward sytems work. Altough I think things could be made easier to view and check all of them at once or on one platform I am still a fan of the rewards and they really do work.
I was contacted by someone from Vitality and they did explain how all the different cash back and reward sytems work. Altough I think things could be made easier to view and check all of them at once or on one platform I am still a fan of the rewards and they really do work.
