No value of loyal members!

Worst customer service! Run social media accounts which can’t be asses to answer you and when you get angry (after over two weeks of messages) they block you... with out an answer? With issues that were never really acknowledged. Customer with this company for over 22 years, three products with them... and they feel it’s okay to remove a source of communication because of their own incompetence... this, over and above the shoddy customer service, this over and above ongoing issues that they never really bothered to acknowledge besides saying “we will escalate this to the relevant department” all this and they cannot even apologize for their incompetence? Not to mention, why run social media accounts if the modus operandi is to persistently ignore messages, then when clients gets angry because several messages over a long period of time are ignored they find it easier to block their members rather that admit fault, apologise and try their best to make customer happy, or at least see to issues... Spend a fortune on medical aid and insurance with Discovery and they couldn’t be bothered with their long standing client?? Is this the level of service they deliver? Simply block a client on Twitter because they are either too lazy or simply don’t care to respond to tweets??