No Sunday Times almost 13 weeks later

I used the Vitality Mall to subscribe to the Sunday Times on May 9, paid for the subscription with my FNB cheque card. Website said to wait 10 weeks for first delivery. On Tuesday 21 July I called the Vitality Call centre to check on the status of subscription. Imagine my shock when I was told that there is no record of any subscription logged against my name! But the amount of R582.40 was deducted from my cheque card. Anyway the consultant that I spoke to,Tracey, said to me that the Vitality mall website was giving them trouble and I am not the first customer to experience this problem. She asked me to email her an email from the bank showing that the transaction had in fact gone through my account. <br> Anyway a day later I got an email from another woman, Patricia, saying she could not view the screenshot from my mac, please could I send a PDF, which I then did. Then Patricia mails me back saying the amount was \reserved"and therefore does not mean it left my account! So now I am apparently LYING that R582.40 was deducted from my account!! The last communication that I received from Patricia was July 22. <br> I have had no update since. This is absolutely shocking service from Vitality"""