No Solution to Healthy Food Cash Back Problem

The customer service team is inadequately equipped to solve my problem. For the past four months I have been in a constant battle with the customer service agents regarding Healthy Food cashback. They have promised me on numerous occasions that my issue will be resolved within three to five working days for the past four months. On the 6th of May Zusiphe asked me to send in my till slips to prove I am shopping at Woolworths , which I did. After ANOTHER phone call Thursday evening , it turned out that he has not even opened my email with the attached till slips , after which he hung up on me in the middle of our conversation After four months Discovery Vitality is now claiming that the issue is between My School and Woolworths . This is not possible as I have received at least one cashback since February, for March on the 25th of June. Although the full cashback reward was not received this proves that transactions are in fact visible. Furthermore I have confirmation from Gloria Kula ( MySchool ) and Vuyokhazi (Woolworths) that all permissions are open and my Myschool card has been linked since February.I am a regular Woolworths shopper, spending between R 8000 - R10000 p.m