JC
Jacques C

1 reviews | Active since Feb 2014

23 May 2016, 09:08

No service from vitality

<p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.***px;"> am not going to make this long, but I have now called in numerous time regarding the promotion last year April, that when you join vitality and activate your healthy rewards you get R750 which is paid to your account in a 3 month period.</p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.***px;"> </p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.***px;">I activated mine, and also called the call centre to confirm that. It has now been a year and I have still not received the reward.</p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.***px;"> </p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.***px;">I have called numerouse times regarding this and each time the consultants confirm that everything is in order and that I should have the money in my account within 5 days.</p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.***px;"> </p> <p style="color: #555555;">A manager has called me a month ago and confirmed that my details have been confirmed and all is sorted now.</p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.***px;"> </p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.***px;">Nothing has happened since.</p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.***px;"> </p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.***px;">What is going on there? A year and still no resolve...</p>

0
Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply23 May 2016, 16:53
Official

Dear Jacques

Thank you for your post.

We are busy investigating this query and we will contact you with feedback.

You reference number is ***.

Regards,

Discovery Vitality.