No service delivery again!!

I am yet again appalled by the lack of correspondence, lack of knowledge and failure of service delivery by the Vitality call centre.<br> <br> I received a call from an agent in February, i logged a query in Feb(unfortunately I do not have his name) he was pleasant, went through the details of why my gym discounts had been reduced. He also explained in detail how I can improve this. He told me that, to reinstate the low fees that I wanted to pay, I needed to have 29 visits by 30 March. I understood his explanations and took his advice.<br> <br> Today I called the Vitality and get told yes that I did make the number of visits but that my January fees were only deducted in March. I am now totally confused as this was never mentioned to me previously.I initially queried my fees was that I noticed my February fees was different. <br> <br> according to Sofia today, I just paid for January & in March? if so then I as overcharged. As January was still in my old contract. then February fees are also incorrect! someone with all the correct knowledge to call me. <br> I have other Discovery products too, this makes me question. i was placed on hold for 3mins. then tells me a manager will call me. No one has yet!