JT
Jonathan T
1 reviews | Active since Mar 2010
06 Jan 2016, 12:04
No service
My Virgin Active gym visits are not pulling through as points for Vitality or my Active Rewards. I should have achieved my goal last week but because of this error I didn't. I need this rectified immediately. I have been on hold for over half an hour with the call centre on three separate calls this morning, without anyone answering the phone. I posted on Discovery Vitality's FB page but have no response there either.<br> <br> I also app**** for a Discovery Card and was told that someone would be in touch to assist with the application, yet I have received no phone call.<br> <br> Would someone please get hold of me to sort all of this out?<br> <br> Thanks.<br> Jonathan Theunissen<br>
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Replies (1)0
Replies (1)Discovery Vitality & Vitality Mall's replyOfficial
06 Jan 2016, 15:40Hello hipeter,
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
Discovery Vitality & Vitality Mall's reply06 Jan 2016, 15:40
Official
Hello hipeter,
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
