JT
Jonathan T

1 reviews | Active since Mar 2010

06 Jan 2016, 12:04

No service

My Virgin Active gym visits are not pulling through as points for Vitality or my Active Rewards. I should have achieved my goal last week but because of this error I didn't. I need this rectified immediately. I have been on hold for over half an hour with the call centre on three separate calls this morning, without anyone answering the phone. I posted on Discovery Vitality's FB page but have no response there either.<br> <br> I also app**** for a Discovery Card and was told that someone would be in touch to assist with the application, yet I have received no phone call.<br> <br> Would someone please get hold of me to sort all of this out?<br> <br> Thanks.<br> Jonathan Theunissen<br>

0
Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply06 Jan 2016, 15:40
Official
Hello hipeter,

Thank you for your comment and for bringing this matter to our attention.

We will investigate this query and contact you to resolve.

Regards,

Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality