ZM
Zirina M

1 reviews | Active since Mar 2015

14 Mar 2015, 07:16

NO SERVICE

We took out a Discovery Policy effective from 01.01.2013 - we we're advised to apply for a blue credit card to help accumulate Vitality points. 3 months later our card still hasn't arrived. My husband phone them and apparently they had the wrong address. Now, more than 2 years later, we still haven't received a card or a follow up phone call or anything!<br> Over the last 2 years I've tried a few times to link my PnP card and Clicks card to my Vitality card for points and cash back, without any luck. Every single time it says there is a technical error and I should try again later. Seems like a gimmick, because obviously if I can't register, it saves them money.<br> I am extremely dissapointed in Discovery and I wonder if it's worth it to spend so much money with a company that obviously knows nothing about customer service. If they can't get the basics right, how is it going to be they day they have to pay out our money??? <div><br></div><div><em>(Supplier name changed from Discovery Life to Discovery Vitality &amp

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply16 Mar 2015, 13:19
Official
Hello ZirinaM,

Thank you for your post.

I have requested that our Discovery Card team look into the delivery of your blue card. Someone will contact you shortly to assist in that regard.

Regards
Sipho Mathe
Discovery Vitality