No response to my Hello Peter review and problem STILL not sorted

Original issue has still not been fixed and NO ONE has bothered to respond. I will continue to leave bad reviews until someone gets back to me.

I joined my husband's medical aid almost a year ago. Since then, we have both received smses saying that we have been awarded X amount for healthyfood choices. All I want to do is change the account to where this money is going.

I spoke to a consultant on the phone who said it is currently going into my husband's chosen bank account and I can change that if I log onto the website. I have just spent hours trying to navigate your pathetic website, only to see that when I log on with my profile, it tells me that if I want to change this, I have to log onto the main member's profile.

So I log on to the main member's profile, and then it tells me that I have the Health Wallet active on MY profile and that if I want to change the cash back refund bank account I need to log onto my profile and change the health wallet info. I click on the link to do this, only for it to tell me that I have NO HEALTH wallet active. WHAT THE HELL???

The Cash Back is going into my husband's Discovery Card, but we are trying to change this - BUT YOUR SYSTEM WON'T LET US!

I do not have the Health Wallet activated, yet your website is telling me to change my health wallet settings???

HOW DO I CHANGE MY CASH BACK ACCOUNT????