No Response on Vitality Complaint

On 13 January I wrote to the Vitality Info e-mail address complaining about missing Vitality points. In that e-mail I notified Vitality that I will resort to Hello Peter on 15 January in an attempt to rectify the situation.<br> <br> It is now 18 January 2016 and the following holds true:<br> <br> 1) No vitality points awarded for January, yet I can see my vitality age meaning the vitality age assessment was completed successfully.<br> 2) No Vitality Active Rewards received, yet according to my records I have achieved this goal 2 weeks in a row.<br> 3) No Gym sessions logged, yet I can follow these on the Virgin Active webpage.<br> <br> Very poor service from Discovery. Please provide dedicated complaints line detail in response to lodge formal complaint. I think at this point it's only fair to reimburse me my vitality fee for January as to all the monetary value vitality already withheld from me this month<br>