No response on query... 2.5 weeks overdue

1. i spoke to Kolofelo 2.5 weeks ago in regards to the new active rewards points and my chronic disease. he was suppose to have called me back the next dat before 12.00. this did not happen! this is not acceptable! how can you just ignore a client? if you do not have an answer yet, you at least have the professional courtesy to call the person and let the know - you keep them up to date!<br> <br> 2. I have also requested a copy of my digital contract that i signed on 4/2/2016 when i entered into a 24 month contract for the apple watch. your social media team has refused to give me this.<br> <br> 3. my vitality drive points was not allocated for January - i spoke to MW from your facebook team about it...a week later and still no feedback and still no points!<br> <br> I expect all three issues raised above to me resolved and telephonic feedback to me given no later than end of business on 22 April (yes 2016)<br> <br> ps. even emails sent to vitality get ignored - 2+ weeks no response. this is highly unprofessional and i expected better from a company that (use to) have a good reputation. <br> <br>