No Response, no care for chronic illness

On Jan 16th 2018, we submitted a doctors note and completed the chronic health form in order to have the vitality weekly points reduced to a reasonable amount for a person suffering with chronic fatigue. The Doctors note clearly states cardio vascular exercise is restricted/ limited and has to be done in a control manner and only a couple times a week. on the 7th of feb, they said the following "The Vitality Review Committee could not come to a decision on your specific case, we have prepared a case to be presented to our ex gratia committee which there will be a meeting held on the 7th February 2018. For any goal cap we have to present it to our ex gratia committee to determine if it is possible to have your goal lowered given your specific medical condition.

The ex gratia committee consists of a panel of Doctors and Discovery executives and accept or decline applications that were prepared on a case by case basis.

We will provide you with the outcome of the decision that was made once the meeting has taken place and thank you for your patience with this regard."

7 emails since the 7th of Feb to Discovery and not one response. Points still as is and they expect a chronically ill person to increase their cardio in order to obtain weekly targets, despite written medical note from a doctor stating otherwise.

We are done with Discovery, I have sent the last email on that thread, maybe they will read this one, requesting what they require to cancel the entire policy.