No response and no help after repeated queries

<p>I've been a fan of Discovery's customer service for a long time but they've started 2017 off on a truly sour note. I have joined the Team Vitality benefit and I'm looking to get an ASA license. I've printed out the online form provided, filled it in, and sent it through to the Team Vitality email address. Team Vitality then responded telling me I'm meant to fill it in online.</p> <p> </p> <p>I've filled it in online, but when clicking the Submit button on the editable PDF, nothing happens. I've sent multiple emails to get some assistance and have multiple case numbers open but still no feedback. I'm truly disappointed that I'm not getting the customer service that I'm paying for. </p> <p> </p> <p>Is this the service we can expect from Discovery in the future?</p>